1. Simplify the Receivables Process Flow

Open, honest contact with patients is vital for more efficient medical claims billing operations. Make it a point to inform new patients about their financial responsibilities for the treatments they get. You can include the information in the forms clients fill out before their first appointment.

At each appointment, direct personnel to check patient data and insurance details. Why is this required? For example, your patient may have changed employment and now has a new insurance carrier, or they may have coverage through a new spouse. The type of insurance may have altered as well, with a patient either upgrading to the most costly plan with lower deductibles or a less expensive one with significantly higher out-of-pocket payments. Instead of surprising your patients with an unexpectedly more significant charge, these conversations help explain the process as you go.

3. Monitor Denials

Inaccurate patient details, insufficient paperwork, and errors in data and medical coding are all major reasons for claim denials. As a result, if you track your rejections regularly, you will likely identify the mistakes in your procedures more quickly. From there, you can correct the errors and increase claim acceptance rates immediately.

4. Automate Basic Billing Functions

Requiring employees to perform jobs that can be automated, lowers productivity and keeps them from focussing on providing better patient-centered, individualized care. Having a system to automatically file claims, generate payment reminders, and identify the appropriate billing codes reduces rote work for your office staff. Try to identify all possible automation possibilities in your office.