Shoreline Medical Billing Services ("Shoreline," "we," "us," or "our") is committed to protecting the information you submit through our provider information form (the "Form") while prioritizing the interests of our organization. As a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA), we implement measures to comply with applicable privacy laws, including HIPAA. This Privacy Notice describes how we collect, use, disclose, and manage information submitted through the Form, with a focus on minimizing Shoreline’s liability and protecting our operations.
This Privacy Notice applies solely to information collected through the Form, which is used to evaluate physician, healthcare providers, or their representatives for potential engagement with our medical billing and revenue cycle management services. Submission of the Form does not guarantee a business relationship, and Shoreline assumes no liability for the use or outcome of the submitted information except as expressly stated herein.
We may collect:
- Personal Information: Name, job title, contact details.
- Practice Information: Practice name, address, insurance affiliations, billing preferences.
- Technical Data: Browser info (e.g., IP, cookies) for online submissions.
You are solely responsible for ensuring that all submitted information is accurate, lawful, and authorized for disclosure.
We collect information:
- Directly from the Form.
- From third parties (e.g., licensing boards) at Shoreline’s discretion.
- Through automated methods (cookies, analytics) online.
You acknowledge that Shoreline is not responsible for the security or integrity of information during transmission to our systems, and you assume all risks associated with submitting information.
Shoreline may use your information, at its sole discretion, to:
- Evaluate your eligibility for our Services.
- Contact you regarding potential business arrangements.
- Send messages and emails to you to explain our medical billing products and services.
- Comply with legal or regulatory obligations, such as anti-fraud measures.
- Protect Shoreline’s rights, property, or safety, including through audits or investigations.
- Improve our processes using aggregated, de-identified data.
Shoreline is not obligated to use or retain your information and may delete it at any time without notice or liability.
Shoreline may disclose your information, without liability, in the following circumstances:
- To Regulatory Authorities: To comply with legal obligations or verify licensing, without prior notice to you.
- For Legal Purposes: To respond to court orders, subpoenas, or other legal processes, or to protect Shoreline’s rights in litigation or investigations.
- With Your Consent: For purposes unrelated to onboarding, only with your explicit written authorization.
Shoreline will not sell you personal information or SMS opt-in consumer information or share it for marketing purposes. You acknowledge that Shoreline is not liable for the actions of third parties to whom information is disclosed in accordance with this Notice.
When you opt-in to receive SMS/MMS communications from Shoreline Medical Billing, you agree to receive Account notification and customer care messages.
Frequency may vary. Message & Data rates may apply. Text STOP to opt-out, Text HELP for assistance or reach us (207)710-0620.
You may have certain rights under HIPAA or other laws, subject to Shoreline’s discretion and applicable legal limitations:
- Access: You may request a copy of your submitted information, subject to reasonable fees and verification of your identity.
- Amendment: You may request corrections to inaccurate information, but Shoreline may deny such requests if the information is not part of our records or for other lawful reasons.
- Restrictions: You may request restrictions on information use or disclosure, but Shoreline is not required to agree.
- Complaints: You may file a complaint with our Privacy Officer or the U.S. Department of Health and Human Services (HHS) Office for Civil Rights, but you agree that such complaints shall not impose liability on Shoreline unless gross negligence or willful misconduct is proven.
To exercise these rights, contact our Privacy Officer. Shoreline reserves the right to deny requests that are unreasonable, repetitive, or contrary to our legal obligations.
Shoreline implements security measures to protect your information, including encryption, access controls, and employee training. However, no system is infallible, and you acknowledge that Shoreline is not liable for unauthorized access, data breaches, or other security incidents unless caused by our gross negligence or willful misconduct. In the event of a breach, Shoreline will comply with applicable notification requirements but assumes no further liability.
Shoreline may retain your information for as long as necessary to meet legal, regulatory, or business needs, or may delete it at any time without notice or liability. You have no right to demand retention or deletion of your information unless required by law.
Shoreline may modify this Privacy Notice at any time, in its sole discretion, by posting the updated Notice on our website or providing it directly. Your continued engagement with Shoreline constitutes acceptance of the revised Notice. It is your responsibility to review the Notice periodically.
You agree that filing a complaint shall not impose liability on Shoreline unless gross negligence or willful misconduct is proven.
By submitting the Form, you acknowledge that you have reviewed and understood this Privacy Notice and assume all risks associated with providing information to Shoreline. You agree that submission does not create a business relationship or impose any obligations on Shoreline beyond those expressly stated herein.