Shoreline's HIPAA-compliant Virtual Assistants help practices in all 50 states reduce no-shows, improve collections, and simplify patient communication.
80% of claim denials are due to poor front-end services like incorrect data entry, lack of eligibility verifications, or missing prior authorizations that could have been prevented. Front-end services are the foundation for an efficient revenue cycle; it sets the stage for accurate claims processing and timely reimbursements
Apart from these Missed appointments cost the US Healthcare system an estimated $150 billion annually. Effective front-end communication can dramatically reduce the No-Shows and minimize these losses.
We at Shoreline Healthcare Technologies understands this and offers you with trained Virtual Assistants (VAs) who help practices and billing companies manage front-end services and patient communication efficiently, accurately, and at a lower cost.
Shoreline Healthcare Technologies Virtual Assistants helps you to reduce administrative burden, accelerate reimbursements, and enhance patient satisfaction.
Reduces Administrative burden on on-site staffs.
Accurate data entry and billing details.
Increase patient satisfaction through follow-ups and reminders.
Getting Prior-Authorization for needed services.
Reduces operational costs.
Increase in Revenue cycle with faster claims submissions and denial appeals.
Yes. All our Virtual Assistants have undergone comprehensive training in HIPAA compliance and work in secure, encrypted network. We strictly adhere to all federal and state-specific regulation to uphold patient’s privacy and protect the sensitive health data.
Yes. Shoreline Healthcare Technologies provides customizable solutions that are scalable and flexible to fit all practices irrespective of their sizes be it a Small Clinic or a Multi-Specialty Hospital.
Within 1–2 weeks. We help providers to have a smooth onboarding process by providing integration with existing systems, and customize the workflow without disrupting the existing operations.
Yes. We do offer 24/7 Patient Query Support to handle urgent patient communications, appointment scheduling and basic inquiries.
Our Virtual Assistants help in appointment scheduling, reduces No-show events by sending reminders, verify insurance coverage details, gets prior authorization, and have clear communication with patient regarding their billing inquiries and provides payment options.
We maintain quality and accuracy through a structured quality assurance framework. We provide continuous training, and monitor real-time performance through regular audits. Every Virtual Assistant is guided by an experienced healthcare billing professionals and keep themselves updated with industry standards and regulatory changes.
